Returns Policy

What if I don't love my stuff?

Please email our team at info@hankandhenry.net to initiate your return. You have 14 days from the date of delivery to return your item for store-credit in the form of a digital gift card. You are responsible of covering the cost of returning your items on your own. You will need to put your original order number on your package and pay for tracking add-on for us to speed up the return process. Once we receive your return, please allow 5 days for store credit to be issued in the form of a gift card. There is a 10% restocking fee on all items that are being returned. The remaining amount will be credited to the customer's account in form of a GIFT CARD ONLY. 

 What is considered a damaged item?

 Lashes cannot be removed from the container if you see any damages. Please email shop@themakeupinstitute.com pictures of the damages you see. Please note: if the plastic container is broken this is not considered a damage.

 Can I change my order after I've placed it?

Unfortunately, we are not able to modify any orders. If you need to change your order, please cancel it and place another order with us.

 Can I cancel my order after I've placed it?

If you want to cancel your order, please email us as soon as possible at shop@themakeupinstitute.com. We may be able to cancel your order depending on the time and date it was placed.

 What do you do with returned products?

 They are properly disposed.

 

* Original shipping charges are non-refundable. *

 ** Once your order is shipped, it is out of our hands and the responsibility of the courier, and we are not responsible for lost or stolen packages after being scanned delivered. **

 

 *** Refusing to purchase shipping insurance forfeits the customer’s right to make any future claims or file any grievances concerning the goods purchased, including lost or stolen packages. ***

 

 Where do you ship from? 

Sun Valley, California

 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

 Domestic vs. International shipments

 Total weight of package

 Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

 How long does shipping take?

Orders will usually ship 1 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 7-10 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you.
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

 First Class: 7-10 Business Days

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

 Standard Post (APC Postal Logistics): 7-15 Business Days

 

How do I track my order?

Please allow between 2-3 business days for your tracking number to update once you receive your tracking number by email.